Why Your MSP Should Hire Bartenders Before IT Pros
KPIs, Business Management, Service Delivery, Service Management, Operations, Human Resources, Accountability Andrew Moore KPIs, Business Management, Service Delivery, Service Management, Operations, Human Resources, Accountability Andrew Moore

Why Your MSP Should Hire Bartenders Before IT Pros

Jack Lincourt's help desk at Microtime Computers handles 85% of incoming tickets with technicians who, three months earlier, had never touched IT. Some of them came from Dunkin' Donuts drive-throughs. Some came from grocery store registers. None of them came from another MSP — and that, Jack will tell you, is deliberate.

"If you can find the time to spend time with your team and build that relationship with them, they'll work hard for you, because they know you're working hard for them."

— Jack Lincourt

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Stop Failing at EOS: Why Your "Chaos OS" is Killing Your MSP Growth
KPIs, Business Management, Service Delivery, Service Management, Operations, Human Resources Andrew Moore KPIs, Business Management, Service Delivery, Service Management, Operations, Human Resources Andrew Moore

Stop Failing at EOS: Why Your "Chaos OS" is Killing Your MSP Growth

Whether you are struggling with "ride or die" employees who no longer fit or trying to upskill your team for the AI era, this conversation provides the blueprint for moving from accidental management to intentional scale.

Quote of the Episode

"The chaos operating system in your head... is burning the same amount of calories as an accountable framework where you're on task. You're already spending the energy—you might as well spend it on being on task." — Larry Garcia.

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