Learning & Development for MSPs
The learning & development firm for the MSP industry.
Ridgeview Advisors is the learning and development firm built exclusively for Managed Service Providers — L&D program design, cohort classes, and 1:1 coaching for MSP operations and leadership teams.
The thesis
MSPs don’t scale on more tooling. They scale on capability.
Every stalled MSP we meet has bought the platform, stacked the integrations, and still can’t move the numbers that matter. The constraint isn’t the PSA or the RMM — it’s whether the people running them can execute consistently, at every tier, on every ticket.
Tooling is a multiplier on capability. Multiply a weak operating discipline by a better tool and you get faster chaos. Build the capability first and the same stack starts compounding margin, utilization, and client retention.
Problems we solve
If you’ve said one of these out loud, RVA is built for you.
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“My senior techs are my whole knowledge base — and I can’t clone them.”
We turn what lives in their heads into role-based learning paths the rest of the team can actually run from.
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“Onboarding takes six months and still misses things.”
We build the structured onboarding academy that gets new hires productive faster — and consistently.
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“I promoted my best technician into a manager. Now I have a worse tech and a struggling manager.”
We coach the operator-to-leader transition so the promotion sticks instead of costing you twice.
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“We bought the PSA, the RMM, the whole stack — and the numbers still won’t move.”
Tooling multiplies capability. We build the capability your tools are sitting there waiting on.
Three ways RVA builds MSP capability
One discipline, three engagements. Each teaches your people to run the MSP better — we don’t run it for you.
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L&D program design & management
We build the internal academy: onboarding, role-based learning paths, and certification structure your MSP can run without us.
How it works → -
Cohort classes for operations leaders
Live online classes paired with self-paced learning — plus accountability through KPIs and structured improvement projects — that level up service-delivery managers, account managers, and PMO leads on what moves utilization and margin.
How it works → -
1:1 executive & leadership coaching
Focused coaching for MSP owners and their leadership teams — operating cadence, decision quality, and the move from operator to executive.
How it works →
Who RVA serves
Practical, financially literate operators who want answers that work Monday morning — not theory.
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MSP owners & executives
Professionalize how the company learns — turn tribal knowledge into a repeatable system.
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Operations & service-delivery leaders
Level up service managers, account managers, and PMO leads on the disciplines behind utilization and margin.
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HR & L&D directors inside MSPs
Own training but lack MSP-specific curriculum — we supply the operational backbone.
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Private equity firms
Evaluating or holding MSPs where talent capability and operational maturity move the valuation.
How RVA delivers
You don’t get one advisor. You get a bench.
Every engagement draws on a bench with 100+ combined years building, running, and owning MSPs and MSP consulting firms — senior operators who have sat in the seats your team is growing into, backed by specialist consulting partners we bring in for pinpoint problems.
VP of Operations · MSP Owner · M&A Advisory
Specialist coverage
- Service delivery
- PMO
- M&A readiness
- Sales
- Account management
- Finance
- Leadership alignment
- Security
On the bench
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Jason Knight Founder, Scaled & Anapto Consulting -
Mark Sowden Coach · former Director of Operations, IronEdge Group
Best-in-breed partners, integrated in the MSP channel
- VaaS — Valuation as a Service Financial benchmarking and coaching for MSPs
- MSP learning management system (LMS) RVA is a Certified Implementer
…plus specialist consulting partners across finance, M&A readiness, and security, matched to the problem at hand.
What MSP leaders say
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“We were preparing to climb Mount Everest, looking for the most experienced Sherpa to guide us. Working with Ridgeview has been one of the best strategic decisions we’ve made for sustainable growth.”
Kyle Paalman
President, NuWave Technology Partners -
“Ridgeview gave our MicroAge locations a powerful framework for mastering service management. RVA’s curriculum has had a measurable impact on professionalizing our service delivery — essential to helping our members scale with confidence and precision.”
Maria Fiore
Director, Franchise Operations, MicroAge Canada -
“They didn’t just hand us templates or theory — they sat beside us, held us accountable, and helped us see the gaps we couldn’t see ourselves. RVA gave us the guidance and accountability we needed to finally break through.”
Brett & Amy Passmore
Founder & President, Enstep Technology -
“Andrew Moore has an exceptional talent for coaching emerging leaders, helping them think like owners. Any MSP serious about scaling with intention and clarity would be lucky to have his guidance.”
Ryan Lakin
President, IronEdge Group -
“The team at RVA helped us develop a detailed sales and marketing program, giving us real insight into our pipeline and letting us drive revenue goals with true data.”
Kelly Moore
Executive Director, Whale Song
Questions MSP leaders ask
- What does Ridgeview Advisors do?
- RVA builds learning and development systems — internal academies, cohort classes, and executive coaching — exclusively for Managed Service Providers.
- Is RVA an MSP consultancy or service provider?
- No. RVA is a learning and development firm. We teach and develop your people to run a better MSP; we do not run your operations for you.
- Who is RVA for?
- MSP owners and executives, operations and service-delivery leaders, HR and L&D directors inside MSPs, and private equity firms evaluating MSP talent and operational maturity.
- Why does RVA work only with MSPs?
- Generic training ignores the realities that decide MSP outcomes — ticket lifecycle, dispatch, utilization, gross margin per technician, and the vCIO and QBR motions. We build for exactly those.
- What kinds of engagements does RVA offer?
- Three: building and managing L&D programs and academies, cohort-based classes for operations leaders, and 1:1 coaching for executive and leadership teams.
- Who leads RVA?
- Andrew Moore — 25+ years in IT services, an MSP scaled from startup to private-equity exit, and former COO at IronEdge Group.
Build the capability, not just the headcount.
Talk to RVA about an L&D program, a cohort, or executive coaching built for the way MSPs actually run.