The Evergreen Service Desk
Before you automate, you must understand. By mapping every point where a human "touches" a process, you gain the clarity needed to strategically insert AI microtools that actually enhance efficiency.
The tools will change, but the engine remains the same. Built for today, ready for whatever comes next.
How to Scale Your MSP Service Desk: The "Pod" Structure & Remote Teams
One of the biggest challenges discussed in this episode is the "breaking point" that occurs when an MSP service desk hits about 10–12 people. At this size, a single Service Manager can no longer effectively manage every ticket and every engineer.
Jon Katz introduces the solution LISS Technologies implemented: The Pod Structure.